Contact Information Policy

Last Updated: September 27, 2026

At The Vintage Paper Vault, we value clear communication with our fellow collectors, historians, and book lovers. Whether you have questions about the condition of a rare manuscript, need help tracking an order, or want to inquire about selling or appraising vintage ephemera, we are here to help.

Please review our guidelines below on how and when to reach us.

1. Primary Channels of Communication

To ensure every inquiry is properly documented, tracked, and answered by the correct team member, we utilize specific primary contact channels:

• Online Contact Form: Our preferred method for general questions, order inquiries, and customer service requests is the contact form available on our website (vintagepapervault.com/contact).

• Customer Support Email: You can also email us directly at support@vintagepapervault.com.

2. Business Hours and Response Times

• Operating Days: Monday through Friday (excluding major federal holidays).

• Response Window: We strive to respond to all inquiries within 24 to 48 business hours. Inquiries submitted over the weekend or on holidays will be addressed on the next business day.

• Peak Seasons: During high-volume periods (such as holiday shopping seasons or special archival drops), response times may occasionally extend slightly. We appreciate your patience!

3. Inquiries We Handle

Our team is available to assist you with:

• Product & Condition Questions: Additional details, measurements, or specific condition queries regarding listed antiques, books, and ephemera.

• Order Support: Questions regarding active orders, shipping updates, tracking numbers, or carrier issues.

• Returns & Claims: Submitting inquiries regarding damaged shipments or rare exceptions to our return policy.

• Acquisitions & Consignments: If you are looking to sell, donate, or consign a collection of vintage paper, historical documents, or antique books, please reach out with a brief description and photos.

4. Security and Privacy Reminder

When contacting us regarding an order, please include your Order Number to help us assist you faster.

• Important Safety Note: For your financial security, never send full credit card numbers, banking details, or sensitive passwords via standard email or contact forms. All payments and sensitive account updates should only be handled securely through our official checkout portal on the website.

5. Mailing Address

For official notices, correspondence, or approved physical returns (when authorized by our support team), you may reach us at our administrative office:

The Vintage Paper Vault
562 2nd NH Turnpike, Hillsborough NH 03244